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Property owners are responsible for properly installing mailboxes and making sure they are built to withstand the reasonable force of taking a hit from plowed snow.  Adequate installation measurements are 6 to 8 inches from the front of the curb and 48 inches above the surface of the street. 

If your mailbox is damaged by the City while plowing snow, contact the Public Works Department at 515-223-6231.

Custom Mailboxes

Property owners are responsible for the maintenance of custom-built mailboxes.  If the City damages the mailbox beyond use, a standard curbside mailbox and breakaway post will be provided or the property owner can be reimbursed up to a maximum replacement amount set by council.  Click here to view the fee schedule.  

If the property owner performs the replacement, reimbursement will not exceed the established cost for a standard curbside mailbox and breakaway post.  Property owner must submit an application for a custom-built mailbox with the City prior to making any needed repairs. For more information, see City Code Title 7 - 4 - 6.

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